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Analytics
Adam Analytics shows what happens in every call and conversation, in one dashboard. You see how many calls and messages came in and went out, how long they took, how many succeeded, and what customers wanted, with an AI-detected outcome for each conversation.
One view per center
- Inbound: Calls received, answered, average duration and outcomes.
- Outbound: Calls made, completed, success rate and campaign results.
- Messaging: Conversations, delivery rate and Adam’s average response time.
Outcomes you can act on
Adam labels each conversation as positive, negative or needs follow-up, so your team knows exactly who to call back. Filter by the last 7, 30 or 90 days, or all time.
Recordings and transcripts
Open any call to replay the recording, read the transcript and see the actions Adam took.
Frequently asked questions
Can I export the data?
Call recordings can be downloaded from your dashboard.
Who can see the analytics?
Only users of your account. Each business’s data is kept separate.
Related pages
- Inbound calls: Adam answers every incoming call 24/7 in Iraqi Arabic, books appointments and orders during the call, and logs recordings and transcripts.
- Outbound calls: Adam calls your leads and customers in Iraqi Arabic: appointment reminders, order confirmations, follow-ups and call campaigns, with results per call.
- WhatsApp, Instagram & Messenger: Adam replies to WhatsApp, Instagram and Messenger messages in Iraqi Arabic from one inbox. Adam Hub is a verified Meta Tech Provider.