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Inbound calls

Adam Inbound is an AI agent that answers your business’s incoming calls 24 hours a day. It picks up every call at the same time, so no caller waits or hears a busy line, speaks Iraqi Arabic naturally, and completes the request during the call: a booking, an order, an appointment or a question answered.

What Adam does on an incoming call

  • Answers every call: All calls are answered in parallel, day and night, including weekends and holidays.
  • Speaks like your customers: Iraqi Arabic by default, plus English. Kurdish on request.
  • Acts during the call: Creates calendar bookings, saves the caller as a lead, and sends an SMS or WhatsApp confirmation.
  • Knows your business: Answers from the information you give it: menu, prices, opening hours, services, locations.
  • Hands over when needed: When a request needs a person, Adam takes the details and they appear in the call summary in your dashboard, so your team can follow up.

How to get started

  1. Your WhatsApp number: Customers call your WhatsApp Business number and Adam answers. No new phone line or SIM is needed.
  2. Set up your agent: In Agent Studio, add your business information, greeting and the tasks Adam should complete.
  3. Test it: Call the number yourself and adjust the answers until they sound right.
  4. Go live: Adam starts answering. Every call appears in your dashboard with its recording and transcript.

An AI receptionist instead of a busy line

Businesses use Adam Inbound as an AI receptionist, an automatic call answering system or a small virtual call center: one number that never rings out, answered in Iraqi Arabic by an AI voice agent.

Everything is recorded and searchable

Each call is saved with a recording, a full transcript and an AI summary of the outcome (positive, negative or needs follow-up). Analytics show call volume, duration and results over 7, 30 or 90 days.

Frequently asked questions

Can Adam answer several calls at the same time?

Adam takes one call at a time, and each call can last up to 3 minutes. Your plan includes up to 9,000 minutes a month.

Can I keep my current phone number?

Adam answers calls to your WhatsApp Business number, so customers keep calling the WhatsApp number they already know.

Can I listen to the calls?

Yes. All recordings and transcripts are available in your dashboard, where you can replay or download them.

What happens if the caller asks something Adam doesn’t know?

Adam does not guess. It tells the caller the team will follow up and writes the request in the call summary in your dashboard.

Related pages

  • Agent Studio: Create and configure Adam AI agents: business knowledge, greeting, voice, language and tasks. Test the agent before it talks to customers.
  • Analytics: See every call and conversation in one dashboard: volume, duration, success rate, AI-detected outcomes, recordings and transcripts, over 7, 30 or 90 days.
  • Restaurants & cafés: Adam takes table reservations and delivery orders by phone and WhatsApp in Iraqi Arabic, 24/7, even during the dinner rush.

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